We understand your concern about the personal information when placing an order on our web site. We use this data only for the purpose of filling an order, or communicating with the customers about the status of an order.
We treat this customer information as private and confidential, and we donot disclose this information to other individuals or organizations unless required by law. NepalKoseli.com is committed to safeguarding the privacy of our customers' personal data.
It can be appreciated that there has to be a fine balance between the need to provide better, personalized and customized service to you and at the same time to protect your personal details. We appreciate the trust you have in us that we shall not misuse your personal information in any way.
To enable you to place an order on our site, personal information (Name, Address, City, State, Country, Zip Code, Telephone Number, Contact E-mail Address) is necessary and is collected by NepalKoseli.com, which is submitted to us freely and consciously by site visitors. Personal information is not collected, when you simply browse the site.
Apart from this, our systems gather certain details about your computer’s Internet connection like your IP address when you visit our site. Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to customize our site as per your interest, to calculate the number of visitors on our site and to know the geographic locations from where our visitors come.
Why we collect your Personal Information?
Information we collect on NepalKoseli.com is used to enhance your shopping experience in the following ways:
To deliver merchandise that you purchase online,
To send confirmation about your orders,
To respond to your customer-service inquiries or requests,
To communicate for the special offers and featured items to you, if you choose to receive such notices and
To customize your shopping experience.
You can modify your personal details by accessing ‘My Account’ option and modify your recipients address details by accessing ‘Address Book’ option as well you can change or give new password by accessing ‘Password’ option anytime from our site. For all these modification, you first have to login by giving valid Email & Password.
The most important question in your mind as to with whom do we share your information? The answer to this question is that we do not lease, sell, barter, or give away your information to anyone. To some extent, information has to be passed on to the courier companies, vendors, etc to enable them to perform their functions related to your order fulfillment. Apart from this normal business requirement, information may also be needed to be shared with law authorities for fraud detection, and for the safety of our site, employees, management, users, members and other affiliates associated with us.
The most important usage of the information collected from you is your email, which is used to inform you that your order has been Confirmed/Executed. Your email is also used to inform you for your customer service related queries and for any newsletters you wish to receive. All other information collected is confidentially stored and will not be disclosed unless needed as per the requirement of the law authorities or in case of any disputes.
If you have questions about the site and the policy, or if you wish to report a violation about the policy,
Please do contact us at:
Spring Harmony International (P) Ltd.
Durbar Marg, Kathmandu, Nepal