Shipping & Returns

Cancellation:
You may cancel your order by promptly sending us an email at info@nepalkoseli.com within 12 hrs before the date you have specified for the delivery. You will have to inform us about your cancellation before we process your order. In such cases you will be charged 5% of your total amount in case of credit card payment and for other modes of payment we do not charge if cancellation made on time. This is done just to cover our credit card processing charges and not as a penalty to our valued customers.

Return or Exchange:
You may return most new, unopened items sold and fulfilled by NepalKoseli.com within 24-48 hrs of delivery for a full refund with a cash voucher of same worth so that your recipient can shop their desired products any time in our online store. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you wish to exchange your items you can do so with our wide range of products available at all sections of our online store.

Please note that this gift voucher is valid only in our online store and we do not entertain exchange on perishable products like cakes, sweets, flowers e.t.c unless in case of damage or unavailability.

Delivery Charges:
If any recipient decided to pick up the gifts at our office for their convinience, We will not be able to refund the delivery charges on such case.